🔄 Return & Replacement Guidelines

Welcome to GoldenWatch. We strive to deliver top-tier craftsmanship with complete customer clarity. Please thoroughly go through our Return & Exchange Terms prior to confirming your purchase.

📦 Replacement Eligibility Window

Our exchange program remains active for 3 calendar days following the successful delivery date. Requests submitted beyond this 3-day timeframe will not be considered for exchange, return, or refund assistance.
  • The timepiece must remain completely unused, unworn, and unadjusted.
  • The product must be returned with its original protective box, tags, and packaging intact.
  • Valid Order ID / Invoice proof is mandatory for ticket verification.

❌ Non-Eligible Conditions

Replacements or claims will be REJECTED under the following conditions:
  • Products showing signs of wear, physical scratches, or alterations.
  • Damage resulting from improper handling, water exposure, or customer accidental drops.
  • Items purchased during promotional clear-out sales.
  • Requests raised without a valid parcel unboxing video.

🔁 Product Exchange Terms

We facilitate replacements strictly for the following verified criteria:
  • Receiving a physically broken or damaged watch upon transit.
  • Receiving a completely incorrect watch model or color variant.
  • Confirmed operational or mechanical defective movement out of the box.
All exchange tickets must be logged within 3 days of order delivery.

MANDATORY REQUIREMENT: A continuous 360° unboxing video (capturing the unedited opening of the sealed outer parcel down to product testing) is COMPULSORY for all claim approvals.

Without an unedited unboxing video proof, no exchange or claim support will be provided under any circumstances.

💰 Refund Guidelines

Monetary refunds are processed only after physical warehouse verification and approval.
  • Approved refund claims will be credited within 5–7 business days.
  • Prepaid refunds are reversed to the original source account utilized during checkout.
  • Cash on Delivery (COD) orders are strictly NON-REFUNDABLE.

🚚 Shipping & Logistics Charges

  • Reverse pickup or return dispatch expenses are borne by the buyer.
  • Outward delivery or courier charges paid during checkout are non-refundable.

📧 Customer Support

For replacement requests, video submissions, or queries, write to our official email support:

Official Email: goldenwatch93@gmail.com

GoldenWatch reserves the rights to modify or amend these policy guidelines without prior announcement.